The bartender did NOT ask me for an ID since he knows people are carded at the entrance. We came back, my ID was SCANNED at the entrance then we proceeded to get drinks from the bar. She came and immediately had an attitude saying “absolutely not” to which I very kindly said “okay I understand” Afterwards, my friends and I decided to go back to the hotel to get my ID since we were staying less than 10 mins away from the casino. I then kindly asked if maybe his manager would allow it & he said he doubted it but that he’d call her. I asked the person that cards at the entrance if a picture on my phone would be accepted ( as I had forgotten my ID at the hotel) to which he politely said no. Her Actions were disgusting to say the least. Especially if the guest isn’t being disruptive & disrespectful. Since she’s a MANAGER she should be expected to have superb customer service. to which she had me kicked out by security due to HER assumption that I didn’t have proper Identification. If this is the case, the casino may find the off-season a lean time after alienating the gamblers among the year round population.9/24/23 Terrible Customer Service by The MANAGER VONDA. Presumably the casino is counting on the business of vacationers who may never return and therefore, to the casino, are undeserving of respect and fairness. Ocean Downs doesn't seem to know or care about cultivating a customer base. The only thing the suit succeeded in doing was in depriving the casino of the opportunity to take my money, since after he spoke to me, I immediately left the building. My guess is that by preventing a gambler from observing a game before joining in, the casino hopes to get suckers to blindly sit down at games that would otherwise be seen to be losers. I had not been causing any kind of problem, yet was given a hard time for no reason that I could see. This is the second time this sort of thing has happened to me at Ocean Downs – both times in the morning. The table wasn't crowded, and I was neither blocking anyone's view or in the way of anyone attempting to play. I was watching a craps game when one of the suits came up and told me that if I didn't have money in the game, I'd have to step away from the table. This morning I stopped in for a little play. Normally I play blackjack, but am learning craps. I'm a regular gambler at Ocean Downs Casino.

Ocean downs casino reviews